Returns Policy

If you are not entirely pleased with the products that you have chosen you may return them to us within 14 days of receipt.

We will be happy to offer you an exchange provided that the products are returned complete, in perfect condition and in the original packaging.  

We do not take responsibility if the item is damaged through cleaning as for all of our products not to machine wash or can have chemical cleaning products used on the rugs.

If you would like advice please contact us 01562 755795.

If you wish to return an item for any reason, you must fill out a returns form to obtain a returns authorisation. You can find this here returns form. 

Or email us on with your order number and we will send you a returns form via email.

All returns have to be paid for by the customer unless the product is faulty and they have obtained authorisation. In this case we will then arrange for a carrier to collect the products from you.

All returns must be sent to:

F J Bentley Rugs

Unit 6,

Acorn enterprise centre

Frederick road

Hoo farm industrial estate


DY11 7RA

For any other quires you may have please contact us on