Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between F J Bentley rugs (‘us/we/our’) and the Customer (‘you/your’) in relation to all online sales of goods, services and accepting the Company’s terms and conditions.

These Terms and Conditions apply without amendment to all goods to be supplied or services to be performed by the Company and shall be deemed included in all estimates, quotations, orders, contracts, invoices or other agreements, documents or arrangements whatsoever unless specifically agreed by the Company in writing signed by a director of the Company. Any terms, conditions or provisions on any quotation, order form offer or other document provided by a Customer to the Company shall not be deemed to have amended, varied or in any way affected these terms and conditions by receipt of the customers document.

A contract between you and F J Bentley rugs for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights.

If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either by telephone on 01562 755795 or by email atᅠ info@fjbentleyrugs.co.uk


We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Telephone calls to and from us may be recorded or monitored as part of our efforts to further improve service to our customers. International calls, and charges from mobile providers and other networks may be higher.

Age Restrictions

Persons under the age of 18 should be supervised at all time while using this site. Payment information must be provided by or with the permission of an adult. We will not be responsible of transactions made without permissions.


We accept MasterCard, Visa and Visa Debit.

The terms of trade and price for Goods and services of F J Bentley rugs shall be as specified on the face hereof or any Company invoice or other relevant document unless otherwise.

We retain ownership of any products ordered until we have received full payment for such products.

All prices quoted on this website are accurate at the time of publication, are quoted in Pounds sterling and a VAT breakdown is shown once at check out. VAT is added to your order at the standard UK rate.

If you purchase from us in person and collect from our showroom all products are VAT included.

Security of payment

If your credit card is lost or stolen and used fraudulently to buy from our site, we will work with your credit card company to resolve issues.

Product Description

We endeavour to ensure that the description and specification of our products are correct. Descriptions and specifications of products on this website are not intended to be binding and are proposed only to give a general description of the products. Therefore, the colour of the products are close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product Size and Colour

All of our products are manmade, either machine woven or hand woven, which means the rugs can vary in size and designᅠby up to 4 inches in width or length. This is normal as they are hand made, by placing an order via this website, you confirm and accept your understanding of this. If you require the specific size of the rug, please contact us - either by telephone on 01562 755795 by email at info@fjbentleyrugs.co.uk.

Stock Availability

We endeavour to display some of items in our vast selection but do also have more ranges in our warehouse. We aim to hold stock of all styles and sizes whilst a product is active. From the section online, not all may be stored at our warehouse/showroom and occasionally an item will be out of stock, we will contact you straight away and inform you of the progress of your item.

The Company will not be responsible for any promises, conditions or representations made by any of its employees or agents unless given by the Company in writing signed by a director, and the Company acknowledges that the terms and conditions herein.

Cancellation Policy

Minimum of 24 hours notice of cancellation is required, for instance in person, via email and phone are acceptable. We reserve the right to levy a £25 charge to cover any subsequent administrative expenses.

Receipt of order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. This email does not mean the products are on its way to you, as each product has to pass through quality control.  Once this process is completed you will get another email from us indicating your rug is ready for collection.

All orders will be placed at the end of each day, except weekends.

Please keep all emails and receipts safe place as we may ask you for information from it in any correspondence. ᅠIf you do not receive any emails please contact ᅠorders@fjbentleyrugs.co.uk so that we may investigate and confirm that your order has been placed successfully.

Delivery Information

Ordering online and collecting in store

Orders placed through this website can only be collected from our Unit in Kidderminster in the United Kingdom. We regret that we are unable to deliver to the United Kingdom and other countries at this time. Once your order is placed and a payment is made your rug or rugs go through quality control. Quality control allows us to check over the products and make sure it leaves us in top condition. On occasion the product may seem different or it has been damaged getting to us, in this case your order will take longer than accepted. This will allow us to replace your product and alert you when it is ready for collection.

Returns policy


If you are not entirely pleased with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange provided that the products are returned complete, in perfect condition.

Faulty items (if applicable)

Items can be returned outside this period up to a month if they are found to be faulty. We do not take responsibility if the item is damaged through cleaning as for all of our products not to machine wash or can have chemical cleaning products used on the rugs.

If you would like advice please contact us 01562 755795.

Refunds (if applicable)

To complete your return, we require a receipt or proof of purchase.

If you wish to return an item for any reason, you must fill out a cancellation form to obtain a returns authorisation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All returns have to be paid for by the customer unless the product is faulty and they have obtained authorisation.

All returns must be sent to:

Unit 6,

Acorn enterprise centre

Frederick road

Hoo farm industrial estate


DY11 7RA

For any other quires you may have, please contact us on Info@fjbentleyrugs.co.uk

The Client has the right to terminate any Services Agreement for any reason. No refunds shall be offered, where a Service is to have begun and is underway, unless the products are faulty or damaged.

No product is delivered or ordered until a full payment is made by the customer and is passed.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom. All advertising is intended only for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site.

Log Files

We use Ecommerce system to analyse trends, administer the site and track user’s movement.

The system is not linked to any personal identifiable information.

The system detects usage patterns and browser type, URL requested and referral URL. This information is not shared with third parties and is used only within this Company to help with market research and stock levels. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links to this website

You may not create a link to any page of this website without our written consent. If a link is made to the website without written consent, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Material or opinions on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site.

This Company will not accept any responsibility for any loss or damage in any manner, resulting from your disclosure to third parties of personal information.

Notification of Changes

F J Bentley rugs reserves the rights to change these conditions from time to time as it sees fit.

If any changes are made we will announce that these changes have been made on our website.

We advise you to read this statement on a regular basis to keep up to date with our terms and conditions. 

By accessing this website (placing an order, ticking this box, using our services and buying products) you are agreeing to our terms and conditions.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a order or Agreement indicates your understanding and agreement to accept the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected